PBS Barbados represents some of the world's largest and most
well-known brands of office supplies, software and hardware, and
printing products and services. They represent Xerox, Tripp Lite, Scan
Coin, Entrust Datacard, VeriFone, Cisco, Oracle, and more. They act as a
distributor and technical support provider to their clients regarding
the products these companies. They employ bright minded and eager people
who enjoy working with clients. Here are three tips for providing
quality technical support services.
First off, to provide quality technical support services, it is important that the expectations of the customer are managed. This means that they need to be aware of the best method of contact to receive technical support, they need to know the hours when technical support is available, they need to understand what types of services technical support can offer, what the response time will be, and what languages technical support is offered in.
Quality technical support providers make it easy for clients and customers to contact them. Email addresses should not be hidden and neither should phone numbers. Phone numbers could be made available on the product, and an email support system could be built into software if that is the product being used.
Quality technical support providers are responsive to their clients, even if the problem is beyond their capabilities. The faster the client receives a response the better. When a problem cannot be solved through technical support, they will provide an alternative solution or another department to contact who will be more helpful with the problem.
PBS Barbados has been providing distribution and technical support services to companies in the Caribbean for over 40 years.
First off, to provide quality technical support services, it is important that the expectations of the customer are managed. This means that they need to be aware of the best method of contact to receive technical support, they need to know the hours when technical support is available, they need to understand what types of services technical support can offer, what the response time will be, and what languages technical support is offered in.
Quality technical support providers make it easy for clients and customers to contact them. Email addresses should not be hidden and neither should phone numbers. Phone numbers could be made available on the product, and an email support system could be built into software if that is the product being used.
Quality technical support providers are responsive to their clients, even if the problem is beyond their capabilities. The faster the client receives a response the better. When a problem cannot be solved through technical support, they will provide an alternative solution or another department to contact who will be more helpful with the problem.
PBS Barbados has been providing distribution and technical support services to companies in the Caribbean for over 40 years.
