PBS Barbados - Three Tips for Improving Customer Service Interactions

PBS Barbados is a business solutions firm that serves companies in the Caribbean. They rely on their partnerships with global brands and their quality customer service to provide their clients with the best products and services available on the market. The provide document creation and graphic design solutions, as well as software and hardware, security, and financial product solutions. Here are three tips for improving the interaction between clients and customer service representatives.

• Customer service departments can practice active listening with their employees so that clients feel and are heard. Representatives should ask questions that clarify or rephrase what a client says because this shows that the representative is listening. Representatives should also show empathy towards the clients. This makes any conflict easy to overcome and creates a platform for the representative and client to work to together to overcome whatever challenges the client is dealing with.
• Customer representatives should admit their mistakes and the mistakes of their employers, even if they discover the mistake before the client does. This shows the client that the company is in control of the situation and that they want to fix their mistake. This creates trusts and restores confidence in the company by the client.
• After a problem or issue is fixed, a customer representative should follow up with the client at a later date to ensure that the problem has stayed fixed. This could be done in the form of an email so that the customer can respond at their conveyance and so that they notice that the company has made an extra effort.

PBS Barbados represents Xerox, Tripp Lite, Entrust Datacard, Oracle, Cisco, and VeriFone amongst others in the Caribbean.
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PBS Barbados - Three Tips for Providing Technical Support Services

PBS Barbados represents some of the world's largest and most well-known brands of office supplies, software and hardware, and printing products and services. They represent Xerox, Tripp Lite, Scan Coin, Entrust Datacard, VeriFone, Cisco, Oracle, and more. They act as a distributor and technical support provider to their clients regarding the products these companies. They employ bright minded and eager people who enjoy working with clients. Here are three tips for providing quality technical support services.

First off, to provide quality technical support services, it is important that the expectations of the customer are managed. This means that they need to be aware of the best method of contact to receive technical support, they need to know the hours when technical support is available, they need to understand what types of services technical support can offer, what the response time will be, and what languages technical support is offered in.

Quality technical support providers make it easy for clients and customers to contact them. Email addresses should not be hidden and neither should phone numbers. Phone numbers could be made available on the product, and an email support system could be built into software if that is the product being used.

Quality technical support providers are responsive to their clients, even if the problem is beyond their capabilities. The faster the client receives a response the better. When a problem cannot be solved through technical support, they will provide an alternative solution or another department to contact who will be more helpful with the problem.

PBS Barbados has been providing distribution and technical support services to companies in the Caribbean for over 40 years.
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PBS Barbados - Three Tips for Designing an Effective Flyer

PBS Barbados is one of the Caribbean’s leading provider in business solutions and integration services. They have been serving the companies in the Caribbean for over 40 years and represent a number of large global brands including Xerox, Cisco, Oracle, GMC, Neenah and FedEx. One of the many services they provide to businesses is printing and document design and creation services. Here are three tips for designing and effective business flyer.

• Because the content on flyers will generally be shorter, it is important to highlight titles and subtitles and write they key points being made in a short, direct, and bold manner. Avoid using all caps because this makes captions difficult to read and customers will pass over the flyer without learning any information.
• Flyers should have some kind of deal or offer that encourages the customers to act. Discounts and attached coupons with expiration dates are a great way to encourage customers to act because feel like they are receiving a deal, but that deal expires meaning they have to act soon.
• The content in flyers should be organized using text boxes, borders, and contrasting colors. Flyers do not need to be completely filled up with content and graphics, and some white space is good. However, all the content should be organized using formatting tools so that it is clear customers what is what. Formatting tools will also organize the flyer, making it easier to read.

PBS Barbados is a member of the PBS Group, which is one of the largest business solutions entities in the Caribbean and Central America.
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